Privacy Policy

This Privacy Policy explains how personal information is collected, used and protected when you visit this website or engage with services provided by Roxana Cristina Alexandru.

Roxana Cristina Alexandru is committed to protecting your privacy and handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for this website and the services provided through it is:

Roxana Cristina Alexandru

London, United Kingdom

ICO Registration Number: ZC099200

Information That May Be Collected

Personal information may be collected when you:

• complete a contact form
• book an initial consultation or session
• complete client intake forms
• subscribe to the newsletter
• communicate via email or other agreed communication methods

This information may include:

• name
• email address
• telephone number
• information shared in enquiry messages or intake forms

Only information necessary for providing services and responding to enquiries is collected.

How Your Information Is Used

Personal information may be used to:

• respond to enquiries
• arrange consultations and sessions
• manage appointments and scheduling
• provide counselling or astrology services
• send occasional newsletters or updates if you choose to subscribe
• maintain professional records in accordance with ethical guidelines

Your personal information will never be sold or shared for marketing purposes.

Lawful Basis for Processing

Personal data is processed on the following lawful bases:

• Consent – when you voluntarily provide information through forms or email
• Contract – when information is required to provide counselling or astrology services
• Legitimate interest – for the safe and effective administration of the practice

Storage of Personal Information

Reasonable steps are taken to ensure that personal information is stored securely.

Electronic information may be stored using secure digital systems and password protected devices. Access is limited to Roxana Cristina Alexandru.

Retention of Records

In line with professional practice guidelines, counselling records may be retained for up to seven years following the end of therapy.

After this period, records are securely deleted or destroyed.

Confidentiality

Information shared during counselling sessions is treated with strict confidentiality.

Confidentiality may only be broken in circumstances where there is:

• a serious risk of harm to yourself or others
• safeguarding concerns involving a child or vulnerable adult
• a legal requirement to disclose information

Where possible, this would be discussed with you beforehand.

Email and Online Communication

While reasonable care is taken, communication via email or other online platforms cannot be guaranteed to be completely secure.

Clients are encouraged to avoid sharing highly sensitive information via email where possible.

Your Rights

Under UK GDPR you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of personal data where appropriate
• withdraw consent where processing is based on consent

Requests regarding personal data can be made via the contact details provided on this website.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect legal or operational changes. The most current version will always be available on this website.